Patio Terms of Service

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and Patio Technologies, Inc., a Delaware corporation located at 1111b South Governors Ave, Suite 24944, Dover, DE 19904, USA ("Patio", "we", "us"). They apply to your use of patio.so, our apps and related services (the "Services").

Patio provides software for tool libraries, lending programs and rental operations ("Workspaces"), community features for people who share and borrow, and a peer to peer sharing feature currently in beta.

By creating an account or using the Services, you agree to these Terms and confirm you have read our Privacy Policy. If you use Patio on behalf of an organization, you confirm you are authorized to accept these Terms for it, and "you" includes that organization.

2. Patio's role

Patio provides the technology. We do not own, lend or rent the items listed on Patio, and we are not a party to agreements between users, or between a Workspace and its members. Each Workspace sets its own rules, prices and policies and is responsible for them.

3. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding agreement. You agree to:

• provide accurate information and keep it up to date;
• keep your login details secure;
• be responsible for all activity under your account.

You can close your account at any time by emailing privacy@patio.so.

4. Workspaces

This section applies to organizations that create a Workspace to run a library, lending program or rental operation.

Plans and fees. Workspaces can use a free plan or a paid plan, as described on our pricing page. Paid plans renew automatically each month until cancelled. You can upgrade, downgrade or cancel from your dashboard. Upgrades apply right away and you pay only the difference for the current period. Cancellations take effect at the end of the current billing period, and fees already paid are not refundable. We may change prices with at least 30 days notice.

Payments from members. Workspaces receive payments from their members through Stripe, using their own connected Stripe account. The Workspace is the seller in these transactions. Patio charges a transaction fee on each payment, shown on our pricing page, and Stripe charges its own processing fees. By connecting Stripe, you also accept Stripe's terms, including the Stripe Connected Account Agreement.

Your rules. You set your own prices, loan periods, memberships, deposits, cancellation and refund rules. These are shown to members before checkout, and you are responsible for applying them, handling refunds, chargebacks and disputes, and paying any taxes that apply to your activity.

Your data. You own the data you and your members add to your Workspace, including your inventory and member records. We process member personal data on your behalf and only to provide the Services, under our Data Processing Agreement, available on request at privacy@patio.so. You are responsible for having a lawful basis to collect your members' data and for obtaining any consent needed for emails you send through Patio. You can request an export of your data at any time by email.

Your members. You are responsible for your own member agreements, waivers and borrowing policies, and for how your Workspace is used.

Support. We provide support by email and make reasonable efforts to keep the Services available, but we do not guarantee uninterrupted service, especially on the free plan. Help with data import is offered on a best effort basis.

5. Borrowing from a Workspace

When you borrow, rent or book from a library or business on Patio, your agreement is with that Workspace. Its rules for loan periods, deposits, late returns, cancellations and refunds are shown before checkout and apply to your booking. Payments go directly to the Workspace through Stripe. For any question about a loan, rental or refund, contact the Workspace first. We may help where we can, but we are not responsible for a Workspace's items, services or decisions.

6. Sharing Beta

Patio offers a peer to peer sharing feature that lets individuals list, lend or rent their own tools and materials. This feature is in beta: it may change, have limited functionality, or be discontinued.

If you list an item, you confirm that you own it or are authorized to share it, that your listing is accurate, and that you have disclosed any known defects and safety information. You may not list weapons, recalled or unsafe items, stolen goods, or items that legally require a licence to operate.

If you borrow or rent an item, you are responsible for reviewing the listing, using the item safely and as the manufacturer intends, wearing appropriate protective equipment, and returning it on time and in the same condition.

Patio does not inspect items and does not provide insurance. Users are responsible for the condition of items, for damage or loss, and for the agreements they make with each other. Any fees are shown before you confirm a transaction. Report any problem to us within 48 hours of the return date. We may help mediate, but we are not a party to the agreement.

7. Community and AI features

Patio includes community features such as questions and answers, reviews, and DIY Brain, an AI assistant. Reviews must be honest and based on your own experience.

Answers from DIY Brain and from the community are general information. They may be incomplete or wrong and are not professional advice. Work involving electricity, gas, structural changes or other regulated activities should be done by a qualified professional. You use this information at your own risk.

8. Your content and our property

You keep ownership of the content you post, such as listings, photos, reviews and messages. You give Patio a nonexclusive, worldwide, royalty free licence to host, display and share that content to operate and promote the Services. This licence ends when you delete the content, except for copies already shared with others or kept where the law requires.

Patio owns the Services, including our software, design, brand and logos. You may not copy or reuse them without our written permission.

9. Acceptable use

You agree not to:

• break any law or infringe anyone's rights;
• post false, misleading, offensive or harmful content;
• harass or harm other users;
• avoid Patio's fees by arranging payment outside the platform for a transaction started on Patio;
• scrape, copy or overload the Services, or try to access them in unauthorized ways;
• send spam or create fake accounts or listings.

You can report content or behaviour that breaks these Terms to legal@patio.so.

10. Suspension and termination

We may remove content, or suspend or close an account, if it breaks these Terms, creates legal risk, or harms other users. When we do, we will tell you the reason where the law allows, and you can reply to legal@patio.so to ask us to review the decision. Workspaces on a paid plan may also be suspended for non payment after notice.

11. Disclaimers and limitation of liability

The Services are provided "as is" and "as available". To the extent permitted by law, we make no warranties about the Services or about any item, Workspace or user on Patio.

To the extent permitted by law, Patio is not liable for indirect or consequential damages, loss of profits or data, or for items, loans, rentals, injuries or disputes between users or between a Workspace and its members. Our total liability to you for any claim is limited to the greater of the fees you paid Patio in the 12 months before the claim, or US$100.

You agree to cover Patio for claims arising from your content, your items, your Workspace or your breach of these Terms.

Nothing in these Terms limits liability that cannot be limited by law, or removes rights you have as a consumer under the laws of the place where you live.

12. Governing law

These Terms are governed by the laws of the State of Delaware, USA. Courts located in Delaware have jurisdiction over any dispute, unless the law where you live as a consumer gives you the right to bring a claim in your local courts.

13. Changes to these Terms

We may update these Terms as Patio grows. For material changes, we will notify you by email or in the app at least 30 days before they take effect. If you do not agree, you can stop using the Services and close your account.

14. Contact

Patio Technologies, Inc.
1111b South Governors Ave, Suite 24944, Dover, DE 19904, USA
legal@patio.so